Refund policy

RETURN & REFUND POLICY

Last Updated: July 2026

Thank you for shopping with APJ Solutions.

We are committed to delivering quality products with careful packaging and reliable service. If you experience any issue with your order, please review our policy below.

1. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:
• Your Order Number
• Clear photographs of the product
• Photographs of the outer packaging (if applicable)

After verification, we will arrange a replacement or refund, as appropriate.

2. Returns

Due to the nature of our products, returns are not accepted for:
• Change of mind
• Personal preference
• Incorrect product selection by the customer
• Minor colour variations caused by screen or display settings

3. Order Cancellation

Orders may be cancelled only before they have been processed for dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

4. Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are typically completed within 5–10 business days, depending on your bank or payment service provider.

5. Replacements

Approved replacement requests will be processed at the earliest possible opportunity, subject to product availability.

6. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

APJ Solutions

Email: info@apjsolutions.store